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CUSTOMER SERVICES

Shipping and Handling Charges

  • We ship all products same day on orders placed before 3:00 Pacific Standard Time.
  • We ship all products UPS ground unless we receive instructions from the customer to the contrary.
  • We also have daily shipping arrangements with common carriers (LTL) and multiple courier services.
  • Read&Co. branded products are shipped from our warehouse in Los Angeles, CA.
  • Orders placed on Saturday and Sunday will be shipped on Monday.
  • Tracking numbers will be provided the following day.
  • Shipping and handling charges are based on the total price of the order.
  • Oversized or heavy items may have additional costs.
  • Charges calculated at the time of checkout are only an estimate.
  • The actual cost will be charged at the time of shipping.



Return Policy / RMA Request

  • Returns are not allowed unless a RMA number is issued
  • To receive a RMA number please fill out a RMA request form located in the download center.
  • We will only take back items that were purchased from Read&Co within 30 days.
  • Items that are being claimed as defective must be returned with a sample of the defect.
  • A lot number and RMA number must be included with the remainder of the roll.
  • Non defective items must be approved by management and will be subject to a 25% restocking fee plus all applicable freight charges.
  • All items being returned are subject to final inspection
  • All defective claims will be subject to a manufacturer inspection



Payment Methods

  • All online orders are accepted via secure online order form only.
  • Visa, Mastercard and American Express credit cards are accepted as well as Paypal.
  • Credit cards will be initially booked for the whole estimated amount and only charged once the goods have been shipped.



 
 
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